Get help with Career Lab.
Account access, purchases, learning records, and privacy requests.
Email RioBlackwoodOfficial@Gmail.com. Include the affected page, what happened, and a screenshot with private information removed. Support is handled by the site owner; this is not a live emergency service.
Account or purchase not recognized?
Include your Career Lab account email, the email used at Payhip checkout, product or plan name, purchase date, and order ID. If payment succeeded but your plan still shows Free, contact support before purchasing again. Owner preview access is separate from a paid membership.
Never send your password, recovery code, reset link, card number, security code, API key, or confidential project documents.
Cancel a membership
- Open the customer-account link in your Payhip receipt, or the Career Lab Payhip customer dashboard below.
- For a membership, open the person icon, then Settings → Subscriptions.
- Choose the subscription and cancel it. Keep the confirmation and check the access/end-date information shown there.
Logging out, disabling your Career Lab account, or requesting data deletion does not cancel Payhip billing. Cancel the subscription separately. Cancellation and refund requests are different actions.
Paid access follows the subscription status recorded by Career Lab. Do not assume access continues to a particular date after cancellation; check the Payhip confirmation and contact support if the displayed status or end date differs. Separately purchased downloads remain separate purchases.
Request a refund or report a billing problem
Email the order ID, checkout email, purchase date, amount, and reason for the request. For duplicate charges, include both order references. Please omit full payment-card details.
Refund eligibility is reviewed against the purchase terms and applicable consumer rights. Submitting a request does not automatically cancel a subscription or guarantee a refund. Amazon book-order issues should be raised through the Amazon order.
Missing work or account recovery
Use Forgot Password with your account email. If you cannot receive the reset email, check spam and contact support. Do not create another account to recover existing work. For missing records, include the activity name, approximate date, and the last time you saw the record. Keep the page open if it reports that a save failed.
Account Settings offers an export of supported account records. Keep your own copies of important original uploads and exported tools. An account export is not a complete backup of every platform file, and recovery of deleted or unsaved information is not guaranteed.
Privacy or content concerns
Request correction, data access, account deletion, or removal of a guest review through support. Identity or purchase verification may be needed. Do not include another member’s private information.